BPO Company Opens Branch In New Kingston Employing 700


Minister of Industry, Commerce, Agriculture and Fisheries, Audley Shaw (right), cuts the ribbon to officially open ibex’s third location in Jamaica, at the Courtleigh Building in New Kingston, on  Wednesday, September 4. Others (from left) are Chief Executive Officer (CEO) of ibex, Bob Dechant; and Jamaica Promotions Corporation (JAMPRO) President, Diane Edwards.



A new location employing 700 people in the business outsourcing sector has been opened in New Kingston. It is the third site in Jamaica for ibex, a company operating in seven countries with 22 sites, employing more than 19,000 people.

The New Kingston location, on the Courtleigh Building, is the third branch in Jamaica, for ibex, with the others situated in Portmore and downtown Kingston.

Minister of Industry, Commerce, Agriculture, and Fisheries, Audley Shaw congratulated the company and expressed the appreciation of the Government for your investment in our country. “The key thing about the BPO business is that it’s a direct investment in people; it’s a direct investment in our citizens,” Mr. Shaw said. “I want to applaud this initiative and I am happy to hear that you are looking for other sites.” The Minister was speaking at a ceremony to officially open the company’s new offices on Wednesday, September 4.

According to JIS, a leading provider of contact center services and BPO solutions, ibex opened its first location in Portmore in July 2016. The company’s second site, situated at the Waterfront in the Digicel Building, downtown Kingston, was opened in January 2018. The company employs 4,500 persons at its three locations.

Chief Executive Officer (CEO) of ibex, Bob Dechant, said his company is “bullish” in the Jamaican market because of the talent of the people.

Along with the local talent, Mr. Dechant said that the strong support for the sector by the government and the country’s proximity and affinity to the United States of America (USA), place the country at an advantage.     

Jamaica Promotions Corporation (JAMPRO) President, Dianne Edwards, said she is excited to see the level of growth that the company is bringing to Jamaica


Franklin McKnight

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