Consumer Affairs Commission Secures Millions For Customers, Settles Two Thirds Of Complaints

The Consumer Affairs Commission (CAC) is reporting that it secured $14.9 million on behalf of customers who complained about goods and services bought, between April 1 and the end of October.

The CAC says it was able to resolve nearly two-thirds of the more than one thousand complaints made in the period.

Chief Executive Officer of the CAC, Dolsie Allen gave the figures while addressing a JIS Think Tank held on Friday, November 30.

She informed that a total of 1,087 complaints were handled by the Agency between April and October.

“Our data indicate a nine per cent increase in complaints filed about electrical equipment and appliances, with 269 or 33.42 per cent of complaints related to those items,” she stated.

An analysis of the categories for which complaints were filed with the CAC showed other services accounting for 14 per cent; cable services, 11 per cent; utilities, 10 per cent; and motor vehicle and parts, nine per cent.

She also urged consumers to protect their interests by doing proper research before conducting transactions.

By: Franklin McKnight

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