OUR Investigation In JPS Billing…Update



The Office of Utilities Regulation (OUR) which is charged with creating an environment for the efficient delivery of utility services, has reported that it has expanded the scope of its investigation into complaints about high electricity bills from customers of the Jamaica Public Service Company (JPS).


On June 18 the Minister with responsibility for Energy Fayval Williams formally and publicly made a requested that the OUR conducts an extensive audit into the billing mechanism of the electricity company.


The regulations agency replied on June 19 saying it indicated that before the receipt of the formal request from Williams, it had already initiated an investigation from April, which it says was prompted by a sharp uptick in complaints of high electricity bills.


The OUR has indicated that there is a 200 per cent increase in complaints by way of letters, emails, and calls about what some have labeled as the ‘ridiculously’ high light bills.


While social media complaints have increased by over 1,600 per cent.


Understanding this, the OUR has launched an extensive investigation and has decided to expand the scope of the probe.


However, to date, the Jamaica Public Service (JPS) has refused to take responsibility for the shocking light bills.


More details to come.

Shannon-Dale Reid

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