OUR Not Accepting Walk-In Customers


The Office of Utilities Regulation (OUR) has stopped accepting walk-in customers and is encouraging utility consumers to use the other available means of contacting its Consumer Affairs Unit.


The OUR says it recognizes the risk to Jamaicans caused by the spread of COVID-19, but remains committed to help all utility consumers and especially those who have complaints which they have already taken to their service providers but are still dissatisfied with the outcome, and those who wish to use the OUR’s Appeals Process.



The OUR says its Consumer Affairs Officers are fully equipped to handle consumer matters from utility customers who email, telephone or use social media to contact them.


Utility consumers are therefore urged to call, email or use our social media platforms to communicate with the offices:


  • Telephone: 876-968-6053 or toll-free 888-CALL-OUR
  • Social Media: @theOURja on Facebook, Instagram, and Twitter


Franklin McKnight

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