PICA Improving Business Process Including Planned Online Services


Chief Executive Officer (CEO), Passport, Immigration and Citizenship Agency (PICA), Andrew Wynter.


The Passport, Immigration and Citizenship Agency (PICA) is expanding its service delivery, adding new online services and improving customer care at its physical facilities including a mobile unit.


PICA’s Chief Executive Officer (CEO), Andrew Wynter, said the agency is rolling out a range of initiatives to facilitate ease of doing business with its consumers.

Speaking to JIS News he said: “We are going to be launching our online services for passport renewal and we are also working on developing other services that we offer at our offices to move those online to assist our customers,” he added.


According to the CEO, PICA is also working on improving the services offered at their physical facilities. “We have modified our opening hours, so we are now open from 6:30 a.m. to facilitate customers coming in early and getting to work early,” he noted.


The mobile unit service is another way that the agency is ramping up its services.

“The PICA mobile unit visits rural areas, organisations and community events…which helps to make it easier for customers and make ourselves far more accessible to our citizens,” Mr Wynter said.



Franklin McKnight


Photo Credit: Michael Sloley/JIS Photo

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